Questions and answers
The questions asked most often about where data goes, who can see what, and what happens when things are deleted. Installation and day-to-day operation are covered in the manuals.
Data and privacy
Is my data sent to any cloud service?
Your documents are indexed and stored by Proxyma on the machine it runs on, and are never uploaded to us. There is no telemetry of document content at any tier.
The one thing that does leave, and only if you choose it, is what you send to an AI provider. Proxyma needs a model to answer questions and you decide which one. Point it at a local Ollama instance and no text leaves the building at all. Point it at Anthropic, OpenAI, DeepSeek, Mistral, Azure OpenAI or Google and the passages relevant to a question - plus the question - are sent to that provider under your own account and their terms. This is a per-deployment setting, visible in Settings, and it is the single most important choice to make deliberately.
Who can see the resources I register?
On Server, only you - until you mark a resource shared, at which point everyone on the deployment can see and search it. Sharing is all-or-nothing per resource, not a list of named people, and you can toggle it from the Resources page for any resource you own.
On Desktop the question does not arise: one machine, one person, no accounts.
How is my data isolated from other users?
Every resource carries an owner. Search, chat, the API and MCP all scope to the calling account, so a query can only ever reach that account's own resources plus shared ones. Uploaded files live in a per-user directory that the server refuses to serve outside of, and absolute filesystem paths are stripped before anything reaches a client.
What can an MCP client or API caller see?
Exactly what the account behind its token can see, and nothing more. An unauthenticated call to a Server deployment returns shared resources only. See Search API and MCP.
What happens to my data if I delete my account?
Your registered resources, conversations, per-user settings and uploaded file records are removed immediately. The underlying search index files and the uploaded bytes on disk are cleaned up as a background follow-up rather than instantly: they stop being reachable through the application straight away, but their physical removal from disk is not guaranteed to be immediate.
Does deleting a resource delete my files?
It depends on the edition, and the difference matters.
On Desktop, no. A folder you add is indexed by reference - Proxyma never copies it and never writes to it. Deleting the resource means "stop indexing this" and leaves every file exactly where it is.
On Server, yes. Files are uploaded into your own storage area, so they are Proxyma's copy to remove, and deleting the resource reclaims that space.
Getting help
Each manual has a troubleshooting section covering the problems specific to that edition - see Proxyma Desktop or Proxyma Server.
If none of it fits, write to [email protected]. Say which edition and version you are on (Settings shows both), what you expected, and what happened instead. We aim to reply within three business days.