Questions and answers
Where data goes, who can see what, and what happens when things are deleted. Installation and operation are covered in the manuals.
Data and privacy
Is my data sent to any cloud service?
Your documents are indexed and stored on the machine Proxyma runs on. To index them, their text is sent to the embedding provider you choose. Diagnostics never carry document content. Rating an answer does send conversation text to us, which can quote your documents: with Settings → About → Privacy → Send diagnostics to Proxyma on, a thumbs up or down sends the rated reply and the question it answers, anonymously. The same switch sends a daily diagnostics report - error types, how long things take and which features are on, never content; See what would be sent beside it shows the exact report. Neither is ever sent under an Enterprise license, and Proxyma Enterprise Server never sends diagnostics.
What you send to an AI provider does leave, to the provider you choose. With every model in Settings on a local Ollama instance, no document text reaches a provider, but the agent's web searches still go to DuckDuckGo, or to Google if you add a Google search key. With Anthropic, OpenAI, DeepSeek, Mistral, Azure OpenAI or Google, your questions and the passages the agent reads are sent to that provider under your account and their terms - and so is the text of every document that provider embeds or builds a knowledge graph from. Choose the provider per deployment in Settings.
Who can see the connectors I register?
On Enterprise Server, only you, until you mark a connector shared - then everyone on the deployment can see and search it. Sharing is all-or-nothing per connector, and you can toggle it on the Sources page for any source you own.
On Desktop there are no accounts: one machine, one person.
How is my data isolated from other users?
Every connector has an owner, and search, chat, the API and MCP only reach the calling account's connectors plus shared ones. Uploaded files are kept in a per-user directory the server will not serve outside of, and absolute filesystem paths are removed from chat before it reaches your browser.
What can an MCP client or API caller see?
Exactly what the account behind its token can see. On Enterprise Server, MCP refuses a client without a token; without one, API search and chat see shared connectors only. See MCP setup.
What happens to my data if I delete my account?
Nothing is removed for 7 days, and you can recover the account until then; Delete Now skips the wait. With single sign-on there is no wait, and the account itself stays. Your connectors, conversations, settings and uploaded file records are then removed and stop being reachable. The search index files and uploaded files on disk are removed in the background, so physical removal from disk is not guaranteed to be immediate.
Does deleting a connector delete my files?
On Desktop, no. Proxyma indexes a folder by reference and never copies or writes to it, so deleting the connector leaves every file where it is.
On Enterprise Server, yes. Uploaded files are Proxyma's copy, and deleting the connector deletes them.
On the Home Server, no. The uploaded files stay until you delete them.
Getting help
For troubleshooting, see Proxyma Desktop or Proxyma Enterprise Server.
Otherwise, write to contact@proxyma.ai with your edition and version (both shown in Settings), what you expected, and what happened. We aim to reply within three business days.